Hidden SCSM Console Shortcuts

After working with SCSM for 6 years now, I thought that there was pretty much no new surprises left for me within this product that, lets face it, gets new features about as often as politicians do something right.

So it was with much celebration and rejoicing that I was informed of a hidden trick with in the SCSM Console that we all love to hate.

A good friend and fellow SCSM tragic Shayne Ray contacted me today to share what he found.

While doing some work jumping from the SCSM Console to the Cireson Service Manager portal, Shayne hit Ctrl+F5 to refresh the browser however, the focus at the time was on the SCSM console and he found something remarkable. A quick search around the interwebs finds a few mentions of it from others but nothing official from Microsoft, so I thought I’d do a quick write up of it all.

While in the console, any location, if the analyst hits any of the following combination of keys, the following actions are invoked:

  • Ctrl+F1 – Opens a new default Incident form
  • Ctrl+F2 – Opens a new Incident from a template
  • Ctrl+F3 – Opens a new Request Offering from a template
  • Ctrl+F4 – Opens a new Service Request from a template
  • Ctrl+F5 – Opens a new Change Request from a template
  • Ctrl+T – Hides or shows Tasks pane
  • Ctrl+F – Opens the Advanced Search window
  • Ctrl+D – Hides or Shows the Details Pane
  • Ctrl+1 – Selects the Administration Workspace
  • Ctrl+2 – Selects the Library Workspace
  • Ctrl+3 – Selects the Work Items Workspace
  • Ctrl+4 – Selects the Configuration Items Workspace
  • Ctrl+5 – Selects the Data Warehouse Workspace
  • Ctrl+6 – Selects the Reporting Workspace
  • Alt+F1 – Hides or Shows the Navigation pane

You learn something new every day! 🙂

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